Delivery

Pricing

All of our prices are subject to change at any time.

All of our prices are exclusive of freight charges. Freight charges will be shown in your shopping basket as you use our website.

Delivery

Delivery is a fixed rate charge of £3.99 for second class post or £6.50 for first class post on orders up to £75 then delivery is FREE*! *UK mainland postcodes only, second class post delivery. Please contact us before placing an order for areas outside of this zone.

We aim to process all orders within 48 hours of receipt and send all items second class 3-5 day delivery unless specifically requested and paid for by the customer. If you want to upgrade your postage to courier please let us know and we will be happy to quote.

We cannot be held responsible for delays in the transportation of the goods.

In accepting these terms and conditions it is deemed that you also accept our returns policy.

*Please note if we are at a show this may delay processing time – please check the events page when ordering if your order is urgent.*

Damage in transit

The customer will need to provide images of the damaged items and their packaging within 24 hours of receipt of the goods for assessment before a replacement can be issued.

Missing items

If an item is missing the customer will need to provide images of the received items and their packaging within 24 hours of receipt of the goods for assessment before a replacement can be issued.

If an entire shipment does not arrive after 14 days from the date of postage then a replacement will be issued. If the original does then arrive the customer is to return it and the postage will be refunded.

Returns

When ordering via distance means (over telephone or via website) you have a right to cancel under the Consumer Contracts Regulations 2013. You have 14 calendar days from the day after you received the goods to cancel and receive a full refund including the cost of postage to you. Please contact us in writing (e-mail is sufficient) if you wish to cancel. The cost of returning the goods is the responsibility of the customer. If you request us to collect the product you will be responsible for all collection charges we incur. If any other shipping other than Royal Mail second class was selected, only standard basic shipping will be reimbursed. A refund will be issued back onto the payment method used within 14 days of receipt of goods. We reserve the right to deduct any reasonable costs if the goods are returned damaged or unsellable. We would request that goods are retuned in their original undamaged packaging to Inventors Asylum, Stryt Las, Rhosllanerchrugog, Wrexham, LL14 2HD no later than 14 days after the day on which you notified us of cancellation.

We would like to remind you that you have a statutory duty to take care of goods.

If the item is faulty simply inform us of this via email. Once we have contacted you to confirm that we cannot solve the issue with a replacement piece we may ask you to return the item. You will have to pay the postage cost at this point. Once it has been established as faulty then a replacement will be sent out and a refund for the postage issued.