Delivery

Pricing

All of our prices are subject to change at any time.

All of our prices are exclusive of freight charges. Freight charges will be shown in your shopping basket as you use our website.

Delivery

Delivery is a fixed rate charge of £2.99 on orders up to £60 then delivery is FREE*! *UK mainland postcodes only. Please contact us before placing an order for areas outside of this zone.

We aim to process all orders within 48 hours of receipt and send all items 3-5 day delivery unless specifically requested by the customer. If you want to upgrade your postage please let us know and we will be happy to quote.

We cannot be held responsible for delays in the transportation of the goods.

In accepting these terms and conditions it is deemed that you also accept our returns policy.

 

*Please note if we are at a show this may delay processing time – please check the events page when ordering if your order is urgent.*

 

Damage in transit

The customer will need to provide images of the damaged items and their packaging within 24 hours of receipt of the goods for assessment before a replacement can be issued.

 

Missing items

If an item is missing the customer will need to provide images of the received items and their packaging within 24 hours of receipt of the goods for assessment before a replacement can be issued.

If an entire shipment does not arrive after 14 days from the date of postage then a replacement will be issued. If the original does then arrive the customer is to return it and the postage will be refunded.

 

Returns

Returns will only be accepted when the packaging has not been opened/the item has not been used. Items sent out with seals on – these must be intact.

The customer pays the return postage on unwanted items.

If the item is faulty the customer needs to return the item and once it has been established as faulty then a replacement will be sent out and a refund for the postage issued.